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Commonly Asked Questions
Discover our detailed answers to all of your questions
We are ready to help!

Frozen Food
No, please read the ingredients and labels carefully for any allergens concerning your child.The food is produced in a kitchen where exposure to allergens such as shellfish, wheat, celery, dairy, gluten, soy, eggs, fish and nuts, seeds may occur.
We offer ready made frozen meals. Our meals come in 400g packet which contain individually frozen cubes, making a total of 4 portions. To heat:Method 1: Place 4 - 5 cubes in a microwave safe bowl, and heat in 20 second increments until melted. Method 2: Place 4 - 5 cubes in a saucepan and cook over low-medium heat until melted. Stir the puree thoroughly to ensure even heat distribution and eliminate hotspots. If the puree is thick, you can add some water to thin it out.Always check the food temperature before feeding your baby. Store any leftover thawed puree in the fridge and consume within 24 hours. Do not refreeze.
Our meals are freshly in our Grade A Gold kitchen, hence its free from any yucky additives or preservative, for that reason we recommend a shelf life of four months in the freezer.
Once defrosted, our meals will last only 24 hours in the fridge.
Only our fruit based products can be served frozen as a pop treat or a smoothie, but we recommend caution as ice blocks can be a choking hazard for small children.

Dry Food
Our dry snacks are simply ready to consume, no prep needed. They range from kids cookies to energy bites. No need to store in fridge or freezer. Store in a cool dry space.
Our dry food lasts between one to three months, the exact dates are printed on the label. Note that once opened, food should be consumed within a week. Do not freeze our dry food as it ruins the texture. Store the dry food in a cool dry place.
Our dry food is suitable for babies aged 12 months and above. Our dry snack line are suitable for everyone, kids and adults! We recommend reading the age notes in every meal page.
Babies aren't going to like everything you give them, and that's totally normal (and totally frustrating!). In fact, it can take up to 20 tries of something before a baby adjusts to a new taste. At Bumblebee, we are always experimenting with new flavors and recipes, and we are sure you will find something your child likes.
Delivery
Please contact us via email, Whatsapp or DM us on Instagram for assistance.
Sometimes we can accommodate urgent orders for same day delivery, please contact us via Whatsapp or Instagram before 10 am and we will try our best to help.

Payment & Refund
We do not offer cash refunds. However, if there was an issue with your delivery such as leakage or melting, please contact us on Whatsapp or Instagram to arrange a new delivery. Please note, we may ask for proof so take photos to share.

Travel
If you are planning to take our food for your full trip, follow those steps:1) Confirm if your destination allows live food (e.g USA does not).2) Confirm if your airline allows food in check in (Most airlines allow it).3) To travel with our product, use the same foam box we send, and use dry ice inside the foam box. Seal tightly and check in the foam box with your luggage. Once you arrived to your hotel, remove the dry ice and place in the freezer. Some hotels will accommodate and allow you to store the meals in their central freezer.
Please email us, Whatsapp, or DM us on instagram and we will reply to you with a voice note to clarify our travel guide.
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